Last updated: 22.10.2026 r.
Brand24 Global Inc. ("Brand24", "we", "us", or "our") uses third-party service providers (sub-processors) to deliver and maintain our Chatbeat Services. The following list identifies entities to which Brand24 entrusts the processing of personal data in accordance with Article 28 of Regulation (EU) 2016/679 (GDPR).
Changes to this list of sub-processors will be published on this page. In the event of material changes, users will be notified in accordance with our Privacy Policy.
The data processing period is the period during which Brand24 provides the service.
Core Processing Infrastructure
Entity
Registered Address
Country of Processing
Purpose of Processing
ul. Powstańców Śląskich 9, 53-332 Wrocław, Poland (KRS: 0000395367)
EU (Poland)
Primary sub-processor — core infrastructure, technical operations, data storage, development, and customer support services on behalf of Brand24 Global Inc.
101 6th Avenue, New York, NY 10013, USA
USA / EU
Cloud hosting and data storage
Artificial Intelligence (AI) Service Providers
Chatbeat uses a combination of proprietary custom models and third-party AI models accessed via API. The list below includes only those external AI providers to which Chatbeat transfers data for processing within the meaning of Article 28 GDPR. Models operating on Brand24's own infrastructure do not require transferring data to third parties and therefore are not listed as sub-processors.
For detailed terms governing the use of AI features, please refer to our AI Terms. Brand24 does not use your data to train third-party public AI models.
Entity
Registered Address
Country of Processing
Purpose of Processing
3180 18th Street, San Francisco, CA 94110, USA
USA
Processing of text data for AI-powered features (sentiment analysis, summaries, recommendations) and AI-assisted internal customer support operations
548 Market Street, PMB 90375, San Francisco, CA 94104, USA
USA
Processing of text data for AI-powered features (sentiment analysis, summaries, recommendations) and AI-assisted internal customer support operations
Google LLC (Vertex AI / Gemini)
1600 Amphitheatre Parkway, Mountain View, CA 94043, USA
USA / EU
Processing of text data for AI-powered features (sentiment analysis, summaries, recommendations) and AI-assisted internal customer support operations
169 Madison Avenue, New York, NY 10016, USA
USA
AI model routing and inference — intermediary for accessing third-party AI models via API
Data Collection and Web Intelligence
Chatbeat collects publicly available data from various online sources, including AI-powered search engines and assistants, to provide its monitoring and analytics services. The following entities provide proxy and data collection infrastructure used for this purpose.
Entity
Registered Address
Country of Processing
Purpose of Processing
14 Abba Hillel Silver Rd., Ramat Gan, 5250608, Israel
Israel / EU
Web data collection infrastructure — proxy and data retrieval services for monitoring publicly available AI platforms
J. Savickio g. 4, LT-01108 Vilnius, Lithuania
EU (Lithuania)
Web data collection infrastructure — proxy and data retrieval services for monitoring publicly available AI platforms
Communication and Customer Support
Entity
Registered Address
Country of Processing
Purpose of Processing
3rd Floor, Stephens Ct., 18-21 St. Stephen's Green, Dublin 2, Ireland
EU (Ireland)
Online chat and customer communication
Marketing and Email Communication
Entity
Registered Address
Country of Processing
Purpose of Processing
Postmark (ActiveCampaign, LLC)
1 N Dearborn St, Chicago, IL 60602, USA
USA
Transactional email delivery
Payments and Billing
Entity
Registered Address
Country of Processing
Purpose of Processing
15 Briery Close, Great Oakley, Corby, Northamptonshire, NN18 8JG, United Kingdom
UK / EU
Online payment processing and subscription billing
Analytics
Entity
Registered Address
Country of Processing
Purpose of Processing
Google LLC (Google Analytics 4)
1600 Amphitheatre Parkway, Mountain View, CA 94043, USA
USA / EU (Ireland)
Website analytics and usage tracking
225 Bush St, Suite 200, San Francisco, CA 94104, USA
USA
Product analytics — tracking user behavior and interactions within the Service
Microsoft Corporation (Clarity)
One Microsoft Way, Redmond, WA 98052, USA
USA / EU
Session replay, heatmaps, and website behavior analytics
Monitoring and Logging
Entity
Registered Address
Country of Processing
Purpose of Processing
620 8th Avenue, 45th Floor, New York, NY 10018, USA
USA / EU
Technical logging, application performance monitoring, and infrastructure metrics
Internal Tools and Administration
Entity
Registered Address
Country of Processing
Purpose of Processing
1600 Amphitheatre Parkway, Mountain View, CA 94043, USA
USA / EU (Ireland)
Business email, documents, and collaboration tools
Affiliates
Brand24 Global Inc. and Brand24 S.A. are affiliated companies. Below is a description of their respective roles in the processing of personal data.
Brand24 Global Inc. 121 Executive Circle, Daytona Beach, FL 32114, USA
Role: Controller of personal data for users accessing the Services chatbeat.com and a data processor for Users’ data in respect of which it is not the controller of their personal data (pursuant to a data processing agreement). Brand24 Global Inc. entrusts the processing of personal data to Brand24 S.A. as a sub-processor pursuant to a data processing agreement.
Brand24 S.A. ul. Powstańców Śląskich 9, 53-332 Wrocław, Poland KRS: 0000395367 | NIP: 525-251-54-79 | REGON: 144886667
Role: Sub-Processor of personal data on behalf of Brand24 Global Inc. — provides core infrastructure, technical operations, data storage, development, and customer support services. Brand24 S.A. is also the designated representative of Brand24 Global Inc. in the European Union pursuant to Article 27 of the GDPR.
Other Affiliates. Our Affiliates also include the Semrush group companies listed below. We may share personal data such as name, contact information, IP address and information collected through cookies with them where necessary for administrative purposes, to support the provision and development of our Services (for example, engineering and development services), and to carry out customer support, sales and/or marketing activities on our behalf. For example, if you ask about a product or service offered by one of our Affiliates, we may pass the personal data relevant to your request to that Affiliate so that it can respond appropriately. Our Affiliates and their locations are listed below:
Semrush Inc. (Delaware registration number 5225683), 800 Boylston Street, Suite 2475, Boston, MA, 02199, U.S.A.
Semrush CY LTD (registration No. HE 324428), Griva Digeni and Kolonakiou corner, Grosvenor tower, 2nd and 3rd floor, 3107 Neapolis, Limassol, Cyprus
Semrush CZ s.r.o. (registration No. 04464800), Na Hřebenech II 1718/10, Nusle, 140 00 Praha, Czech Republic
Semrush RS doo Beograd (registration No. 21791148), Bulevar Mihajla Pupina 115, floor - 1, Belgrade-Novi Beograd, 11000 Belgrade, Serbia
Semrush AM Limited (registration No. 273.110.1232023), Mashtots Ave., 8/7, Kentron, Yerevan 0015, Armenia
Semrush Development, S.L. (registration No. B67784736), Calle Tanger, 98, plantas 6a y 7a, 08018, Barcelona, Spain
Semrush GmbH (registration No. HRB 276311), Elsenheimerstr. 7, ℅ RPI Roehm, 80687, Munich, Germany
Semrush B.V. (registration number 8635.80.051), Prins Bernhardplein 200, 1097 JB Amsterdam, Netherlands
For questions regarding the processing of personal data, please contact our Data Protection Officer: Piotr Margolt, email: [email protected]